Teaching note for product 9B16D018.

In 2015, the medical officer in charge of a blood bank in India needed to manage a chronic shortage of blood products that was likely to worsen over the summer months. The blood products were perishable and had a limited useful life which complicated matters when maintaining adequate stock. Furthermore, demand for blood products was unpredictable and varied widely each month. The blood blank attracted few blood donors and they were likely to become .....more

Pearson Plc is an education company that operates worldwide and is headquartered in London, the United Kingdom. Its six primary business units are North American Education, International Education, Professional, the Financial Times, Interactive Data, and Penguin Publishing. The vice-president of product management within the Digital Learning division of the North American Education unit based in Chandler, Arizona begins to transform the product development .....more

Pinnacle West is in the energy-related services business and headquartered in Phoenix, Arizona. Its largest subsidiary, APS, is a power utility that serves over a million customers across Arizona. The case was written when one of the biggest recessions in recent history hit global and U.S. markets. Written from the perspective of the vice-president and chief information officer, the case chronicles the various recent successful process change initiatives .....more